So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. Even hitting refresh it will not show any motion, temp or lux, only battery. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. You are not using Hue … Are you looking for support about your Philips Hue hardware like lamps, switches or the Bridge? Home › Forums › Hue Forum › Hue motion sensor issues Search for: By connecting the sensor to your bridge via the Philips Hue app, you can choose which lights go on, even inside your house. While you can use third-party motion sensors with your Philips Hue lights using various services, the Hue Motion Sensor ($40) makes it easier to turn your Hue bulbs into motion lights in your house. Disable and re-enable the Philips Hue skill using your Alexa app. Also choose the scene or light setting that should be triggered. Restart both the Philips Hue bridge and the Echo. Home › Forums › Hue Forum › Hue hub not detecting new motion sensor Search for: You will need a small pin or something similar. Hue Bridge Connectivity Issues Hue Iris If you are unable to connect to your hue bridge, there's a few things we need to confirm first. hi, just an update regarding the Hue Motion Sensor issues I was having; The status of the sensor last night was that the sensor wasn't being picked up by the Hue app, and even though it still appeared in the Apple Home app and was showing motion, temperature and ambient light info, I couldn't get these sensors to trigger other … So now the weird part is I have 5 other Hue … Your Hue app’s cache needs to be cleared. This is done by pressing and holding in the reset button on the back of the sensor until the LED blinks red I think. So the sensor is actually not working. Put hub into 'discovering device'. It was a while ago. Plus, the Hue Motion Sensor can do way more than any other third-party motion sensor… If the Amazon Echo does not connect to your Philips Hue here is the solution: a. I have a Hue motion sensor but have never had a Hue Bridge. In the Map it has connection to 5 routers and the coordinator but with linkquality of 20 to 45. not much. Why Hue Bridge Won’t Connect. it is stated as offline. ... 'Hue motion Outdoor … c. Use the Forget option in the Alexa app to disconnect … The outdoor sensor turns on your Philips Hue lights automatically when somebody passes by, outdoor and indoor. To pair to HE reset the sensor. I have some Hue bulbs (connected through the Hue Bridge) that could help the signal along, but they only repeat the Hue network and the motion sensor (since it is connected directly to SmartThings) is not on the Hue network despite being a Hue … b. The fourth light indicates that your Hue app has control of your lights. it seems the sensor has a bad zigbee range or the osram plugs won't work well as router. Make sure your hue bridge is connected directly to your router, if it is going through a switch or I have a Hue Motion Sensor paired directly with Smart Things, but it’s a bit out of range and the signal doesn’t always get back to the hub. The main reasons why your hue bridge won’t connect to the app or the internet may be because: You have a bad internet connection. What Makes the Hue Motion Sensor Better than Other Motion Sensors. Issue #5 – Amazon Alexa and Philips Hue Connection Problems. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. i will check tomorrow with a osram smart+ plug on 1m distance. Your Ethernet cable might be faulty. We listed the most common FAQ's on this page. 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